Frequently Asked Questions

How To Purchase With Us

1. Member Registration

  • Please register through the「SIGNUP/ LOGIN」at the top right corner. 
  • Please note that we mainly merchandise to professionals.
  • So, it is required for you to clarify your certificates or business card and etc. when signing up.
  • You will receive confirmation of your registration. Now, it is possible to log in to the site.

To change the member information: After logging in you can press the customer's name at the top of the site and edit from the account edit screen.

2. Log-In/Forgot Password

  • Go to the log-in page using「SIGNUP/ LOGIN」at the top right corner of the site. Enter your email address, password, and log in.
  • If you have forgotten your password, please click on the text link "Forgot Your Password?" below the entry field on the login page.
  • As you enter your registered e-mail address, you will receive an e-mail to reset your password.
  • You may go to the page where you will set your new password using the URL sent to you.

3. Find products

  • Products are all for Hair, Nail, Eyelash, and Aesthetic salon professionals.

Keyword search

Please enter the keywords of your search at "Searching entire store here..." at the top of the site and press the "Search" button.
You can search by product title, brand name, or body text.

Category search

For category search, you can search for items by pulling down the left menu for PC users or from the Menu on the top of the site for smartphone users.

Brand search

For brand search, you can search for items by pulling down from the left menu for PC users and from Menu on the top of site for smartphone users.

4. Product page

  • Some of the product prices appear only after you log-in.
  • You can add products into the cart only after you log-in.
  • Per variants product, please select color and size before putting it into the cart.
  • Please note that some may be [Out of stock].

Description: It describes the description of the product.

Additional Information: Additional information is stated.

Shipping & Payment: It describes the delivery and payment method/ process.

5. Cart page

  • After changing Qty, please push the "Update" button at the bottom of the page. The total will be updated.
  • If you want to delete the product, please click the × button.

6. Checkout (STEP1: Address)

Billing Address

Member registration information is stated.
It will update your registration information as you revise and save.

Shipping Address

Please check "Same As Billing Address" if you want to deliver to the same place as member registration.
After checking all, please click the "Save and Continue" button at the bottom of the page and proceed to Delivery.
"Save my address" will save it as member information.

7. Checkout (STEP1: Delivery)

  • The delivery company will be selected automatically.
  • After checking, please click the "Save and Continue" button at the bottom of the page and proceed to Delivery.

8. Checkout (STEP3: Payment)

Please select the payment method in "Payment Information".

Credit Card

(Visa / Mastercard / Amex)

Bank Transfer

Cheque:
Beneficiary: BEAUTY GARAGE SINGAPORE PTE. LTD.
Bank: DBS Bank (Bank Code: 7171)
Branch: Shenton Way (Branch Code: 003)
Current Account No.: 003-920516-3

Cash On Delivery

COD charge is $3. It is free by purchasing over $80.
Cash on delivery is only available for In-Store stock.
Please pay for products only upon delivery in cash. (Cheque is not accepted)
The cash on the delivery slip (invoice or receipt) will be the official receipt.
Since there are times when the reissue is impossible, please confirm and keep the slip.

9. Checkout (STEP4: Confirm)

  • After checking, if you click the "Place Order" button at the bottom of the page, your order is "Complete".

10. Checkout (STEP5: Complete)

  • The order is complete. A confirmation email will be sent to the registered email address.

11. Shipping & Delivery

  • Normal Delivery *Within Singapore

Purchase total

Shipping fee

Over $80

FREE

Less than $80

$8

  • Individual Delivery

*Shipping fee will apply separately for each product because we will pack for each product.

Display

Shipping fee

A

$8

B

$15

C

$30

D

$40

E

$50

  • Pro forma Invoice will be issued

We will inform the shipping cost separately.

Please write the following details in the contact form and contact us for the shipping fee.
  *Customer Name
  *Product Code
  *Product Name (color, size)
  *Quantity
  *Shipping address
  *Delivery request date
Contact form here   Contact form
If you have any questions, please call.   +65-6557-0909 (Mobile: +65-9150-8651)

  • We deliver only within Singapore. For overseas delivery, please refer to [Overseas Shipping].

12. Overseas shipping service

13. Cancellation

  • Order products(equipment) can be canceled in some cases if it is before shipping.

14. Returned goods and exchange

  • If there are defects in the product, such as scratches or damage, we accept exchanging, repairing, or refund, if you contact us within 7 days. When exchanging, please keep the invoice and the product in the same state as at the time of delivery.
  • Please understand that returning and exchanging are NOT accepted under customer's circumstances.

15. Terms of use

https://www.beautygarage.sg/terms